We are excited to announce that two new AI assistants, "IT Support Buddy" and "Campus Print Query", have been added to the "AI Agent Plaza" of the Campus Unified Portal! These new assistants will further enhance IT service scenarios on campus, helping campus users resolve daily study and work challenges more efficiently.

1. AI Agent Plaza: An Evolving Campus Information Center

The AI Agent Plaza integrates intelligent Q&A services for various tasks, providing a convenient platform for general inquiries. The two new assistants continue our commitment to "convenience and efficiency", focusing on two high-frequency scenarios, IT support and printer services, to deliver precise and timely responses. 

2. Introduction of Two New AI Assistants

(1) "IT Support Buddy": Your Quick Guide to Campus IT Issues 

For any assistance on account login, issue reporting, software downloads, or procurement requests, please simply ask in natural language, and "IT Support Buddy" will provide instant guidance, removing IT obstacles in teaching, research, and administrative work.

(2) "Campus Print Query": Your Go-To Assistant for Public Printing Services 

As the dedicated advisor for campus printers, "Campus Print Query" offers accurate and detailed instructions on driver downloads, copying, printing, faxing, and network setup, ensuring smooth and efficient printing services.

3. Three Steps to Use

(1) Access the Portal: Open the HKUST (GZ) Go App (DingTalk), go to [Workbench → My App], and find the AI Agent Plaza entry.

(2) Choose an Assistant: Select the appropriate AI assistant based on your needs.

(3) Start the Service: Type your question in natural language or use keyword search to get instant answers.

4. Join Us in Building Smarter Campus Services

We will continue to optimize existing AI assistants and introduce more scenario-based assistants in the future. We invite all staff, faculty members and students to: 

Contribute your AI assistants: If you have developed (or plan to develop) an AI assistant for campus scenarios, please contact us to share your work with the campus users!

Share your feedback: Try out the new assistants and share your suggestions with us to jointly improve smart campus services. 

      Here are our contact methods: 

Service Hotline: (020) 8833 0101

Service Email: gzit@hkust-gz.edu.cn

Information Technology Department (ITD)

September 15, 2025